As an importer, you may occasionally receive a CBP Form 28 (CF28), which is a request from U.S. Customs and Border Protection (CBP) for additional information on one or more of your shipments. While receiving a CF28 might seem concerning at first, rest assured, this is a routine part of the import process and nothing to worry about—especially when you have a trusted customs broker by your side. At Richard G Fleischer Customs Brokers (RGF), we specialize in handling CF28 requests quickly and efficiently, ensuring smooth communication with CBP and timely resolution of any inquiries.
In this post, we’ll walk you through the most common reasons why CBP might issue a CF28 and how we can help you gather the necessary documentation to respond accurately. The more you know, the better prepared you’ll be to navigate the import process with confidence.
What Is a CF28?
A CF28 is a formal request for more information or documentation on a specific import entry or multiple entries. It’s important to respond accurately and on time to avoid potential delays or penalties. But with a knowledgeable broker on your team, there’s no need to panic. We’ve got you covered!
Here are 15 common reasons why you might receive a CF28:
1. Discrepancies in Classification
CBP may notice that the classification of your goods under the Harmonized Tariff Schedule (HTS) code doesn't seem accurate. This can happen if the product’s description or its use isn't clear. We’ll help you review the classification and ensure compliance.
2. Valuation Concerns
If the declared value of the goods is significantly higher or lower than similar imports, CBP may ask for additional information to justify the value. We can assist with providing accurate documentation, like commercial invoices and purchase agreements.
More info: CBP Valuation Information
3. Country of Origin Verification
CBP may want to verify the country of origin to ensure that goods are eligible for preferential tariff treatments or that they aren't subject to trade restrictions. We can help by verifying and securing certificates of origin or supplier declarations.
More info: Country of Origin Requirements
4. Incorrect or Incomplete Documentation
Sometimes, errors or omissions in the paperwork can trigger a CF28. We’ll help you gather any missing documents and make sure everything is in order.
More info: Import Documentation Guide
5. Inaccurate Product Descriptions
If the product description on your entry is vague or doesn't match the actual goods, CBP might ask for more details. We can assist in providing the correct specifications and descriptions.
More info: Entry and Documentation Overview
6. Potential Antidumping or Countervailing Duty Violations
If CBP suspects that your goods are subject to antidumping or countervailing duties, they may ask for proof that you've properly declared these. We’ll ensure all duties are correctly applied.
More info: Antidumping and Countervailing Duties
7. Restricted or Prohibited Goods
CBP may request additional documentation if the imported goods are restricted or prohibited. For instance, items like firearms, certain chemicals, or plant products need special licenses or permits. We’ll help ensure all necessary approvals are in place.
More info: Prohibited and Restricted Items
8. Intellectual Property Rights (IPR) Concerns
If CBP suspects that the imported goods may violate intellectual property rights, they will issue a CF28 to verify authenticity. We can assist by providing documentation such as licensing agreements.
More info: CBP Intellectual Property Rights Enforcement
9. FDA or Other Agency Compliance
Goods regulated by agencies such as the FDA or EPA must comply with their specific requirements. A CF28 may request additional documentation to show compliance. We have experience working with agencies to ensure your goods meet all regulations.
More info: FDA Import Information
10. Tariff Preference Programs
If you claim duty-free or reduced-duty benefits under programs like USMCA, CBP may want proof of eligibility, such as certificates of origin. We’re experienced in handling these cases and can help provide the necessary paperwork.
More info: USMCA Information
11. Quota Management
If your goods fall under quota restrictions, CBP may want to verify that your import doesn’t exceed the allowed limits. We can help ensure compliance with quota management rules.
More info: Quota Information
12. Trade-Based Money Laundering (TBML) Concerns
Sometimes, CBP flags shipments for further investigation if there are concerns about potential trade-based money laundering. If you receive a CF28 for this reason, we’ll help provide the necessary details to resolve the issue.
More info: Trade-Based Money Laundering Information CTPAT
13. Suspicious Declared Quantities
If the declared quantities don’t match what CBP expects for the type of goods or packaging, they may ask for more clarification. We’ll help provide accurate shipping documents to resolve the issue.
14. Noncompliance with Special Programs
If you’re part of special customs programs like C-TPAT, a CF28 may be issued to verify compliance. We can help ensure you remain in good standing with these programs.
More info: C-TPAT Program
15. Customs Bond Issues
If there are concerns with your customs bond, CBP may issue a CF28 to resolve any issues related to bond sufficiency. We’ll work with your bond provider to resolve any concerns.
More info: Customs Bonds
How We Can Help
As your trusted customs broker, RGF is here to help you navigate the CF28 process with ease. We’ll handle the communication with CBP, gather the necessary documentation, and ensure that your response is timely and accurate—giving you peace of mind and helping to avoid costly delays or penalties.
Have you received a CF28? Contact us today, and we’ll take care of everything!
By knowing the common reasons behind CF28 requests, you can stay ahead of potential issues and maintain smooth operations. Let us do the heavy lifting so you can focus on what matters most—growing your business!
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